Terms of service

Terms of Service

Brand Name: Namma Dry Fruits
Company Name: Ethno Harvest India Private Limited

Effective Date: 17/09/2026

Welcome to Namma Dry Fruits. These Terms of Service govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Namma Dry Fruits

Namma Dry Fruits is a brand operated by:

Ethno Harvest India Private Limited

We sell dry fruits, nuts, seeds, snacks, food products, and other related products through our online store and, where applicable, through our physical retail stores.

2. Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a transaction under applicable law.

  • The information you provide while placing an order is accurate and complete.

  • You will use our website only for lawful purposes.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, weights, nutritional information, and other product details displayed on our website are accurate.

However:

  • Product appearance may vary slightly from photographs.

  • Packaging may change from time to time.

  • Product availability may change without prior notice.

  • Actual colours, sizes, shapes, and appearance may vary from website images.

  • Product information should be read together with the information printed on the actual product packaging.

For food products, customers should carefully check the product label, ingredients, allergen information, storage instructions, and best-before/expiry information before consumption.

4. Allergens and Food Sensitivities

Our products may contain or be processed in facilities that handle nuts, peanuts, seeds, milk, cereals, and other ingredients.

Customers with food allergies or sensitivities should carefully review the product label and ingredient information before purchasing or consuming any product.

If you require clarification about ingredients or allergens, please contact our customer support team before placing an order.

5. Pricing

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise specified.

We reserve the right to change product prices at any time. However, price changes will not normally affect an order that has already been successfully confirmed and accepted, except where there is an obvious pricing or technical error.

Applicable taxes, delivery charges, and other charges, if any, will be displayed during the checkout process.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation through email, SMS, WhatsApp, or other available communication channels.

An order may be cancelled by us in circumstances including:

  • Product availability issues

  • Incorrect pricing caused by a technical error

  • Suspected fraudulent or unauthorised transactions

  • Inability to deliver to the provided address

  • Incomplete or inaccurate customer information

  • Other circumstances where fulfilment is not reasonably possible

If we cancel a prepaid order, any eligible refund will be processed in accordance with our Return & Refund Policy.

7. Payment

We may provide multiple payment options through our website, including online payment methods and other options made available at checkout.

Customers are responsible for providing accurate payment and billing information.

We do not store complete payment-card information unless expressly permitted and handled through an appropriately authorised payment service.

8. Shipping and Delivery

Orders will be processed and delivered in accordance with our Shipping Policy.

Estimated delivery times are provided for guidance and may vary depending on the delivery location, courier availability, weather, holidays, transportation conditions, and other circumstances.

Namma Dry Fruits is not responsible for delays caused by circumstances beyond our reasonable control.

9. Store Pickup

Where store pickup is available, customers may select the applicable pickup option during checkout.

Customers will receive a Ready for Pickup notification when the order is prepared.

The customer may be required to provide the order number or other order confirmation when collecting the order.

10. Returns, Replacements and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

As our products are primarily food products, certain restrictions may apply to returns after delivery.

Customers should report damaged, incorrect, defective, or quality-related issues within the timeframe specified in our Return & Refund Policy.

11. Promotions and Offers

From time to time, Namma Dry Fruits may provide discounts, promotional offers, coupons, bundles, free products, or other promotional schemes.

Unless otherwise stated:

  • Offers may have specific validity periods.

  • Offers may be subject to minimum purchase requirements.

  • Some offers may not be combined with other promotions.

  • We reserve the right to modify or discontinue an offer subject to applicable law.

  • Promotional terms will be communicated with the respective offer.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorised access to our website, systems, or accounts.

  • Introduce viruses, malware, or other harmful technology.

  • Copy, reproduce, modify, or distribute website content without permission.

  • Use automated systems to interfere with the normal operation of the website.

  • Provide false, misleading, or fraudulent information.

  • Attempt to place fraudulent or unauthorised orders.

13. Intellectual Property

All content appearing on our website, including but not limited to:

  • Brand names

  • Logos

  • Product images

  • Text

  • Graphics

  • Designs

  • Videos

  • Website layout

  • Marketing materials

is owned by or licensed to Ethno Harvest India Private Limited or its relevant content providers and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit our content without prior written permission.

14. User Reviews and Content

If you submit reviews, feedback, photographs, comments, or other content to us, you agree that the content:

  • Is truthful to the best of your knowledge.

  • Does not violate the rights of another person.

  • Does not contain unlawful, defamatory, abusive, or misleading material.

  • Does not contain malicious software or harmful content.

We may moderate or remove content that violates applicable law or these Terms of Service.

15. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, technology providers, analytics services, and other service providers.

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

16. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.

We may temporarily suspend or restrict access to the website for maintenance, security, upgrades, or other operational reasons.

17. Limitation of Liability

To the extent permitted by applicable law, Namma Dry Fruits and Ethno Harvest India Private Limited shall not be responsible for losses arising from circumstances beyond our reasonable control, including delays or disruptions caused by third-party service providers, courier companies, internet services, payment providers, or events beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

18. Product Consumption

Our products are intended to be consumed according to the instructions and information provided on the product packaging.

Customers are responsible for following storage and consumption instructions.

Customers should check ingredients and allergen information before consuming products, particularly where they have known allergies or dietary restrictions.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and process personal information.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, website, or applicable requirements.

The updated version will be posted on this page with the revised effective date.

21. Governing Law

These Terms of Service shall be governed by the applicable laws of India.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.

22. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Namma Dry Fruits
A brand of Ethno Harvest India Private Limited

Email: nammadryfruits@gmail.com
Phone: 9900949920
Address: SF No. 33, 4B2, Minda Company Road, Belagundapalli, Tamil Nadu 635114

Related Policies

Please also refer to:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Contact Information

By using the Namma Dry Fruits website and placing an order, you acknowledge that you have read and agreed to these Terms of Service.