Refund policy

Return & Refund Policy

Brand Name: Namma Dry Fruits
Company Name: Ethno Harvest India Private Limited

Effective Date: [Insert Date]

At Namma Dry Fruits, we are committed to providing high-quality dry fruits, nuts, seeds, snacks, and food products to our customers. Since our products are primarily food items, we follow specific guidelines for returns, replacements, and refunds to maintain product quality and food safety.

1. Return Policy

Due to the nature of our food products, we generally do not accept returns once an order has been delivered, unless the product is defective, damaged, incorrect, or has a quality issue.

Returns or replacements may be considered in the following situations:

  • The product received is damaged or broken due to transportation.

  • The wrong product was delivered.

  • The product received is different from the product ordered.

  • The product packaging is damaged or tampered with at the time of delivery.

  • The product has a confirmed quality issue.

  • The product is expired or has an incorrect expiry/best-before date.

2. Reporting a Damaged or Incorrect Product

Customers must contact us within 48 hours of receiving the order if they receive a damaged, incorrect, or defective product.

To process your request, please provide:

  • Order number

  • Customer name and contact number

  • Description of the issue

  • Clear photographs of the product and packaging

  • Video of the package opening, where available

Our team may review the information and request additional details if required.

3. Replacement

If the product is found to be damaged, defective, incorrect, or otherwise eligible under this policy, Namma Dry Fruits may offer:

  • A replacement of the same product; or

  • A refund of the eligible product amount; or

  • Another appropriate resolution agreed with the customer.

Replacement is subject to product availability.

4. Refund Policy

Refunds may be provided when:

  • A product is eligible for a refund under this policy.

  • The ordered product cannot be replaced because it is unavailable.

  • The order was cancelled by us after payment was successfully received.

  • The customer has been charged for an item that was not supplied.

Refunds will normally be processed to the original payment method used for the order.

Depending on the payment provider or bank, the amount may take additional business days to appear in the customer's account.

5. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

For prepaid orders that are successfully cancelled before dispatch, the eligible refund will be processed to the original payment method.

6. Products Not Eligible for Return or Refund

Returns or refunds will generally not be accepted for:

  • Change of mind after delivery.

  • Incorrect product selection by the customer.

  • Products that have been opened, consumed, or partially used, except where there is a confirmed quality or safety issue.

  • Products damaged after delivery due to improper storage or handling by the customer.

  • Products where the issue is reported after the applicable reporting period, except where required by applicable law.

7. Delivery Damage

If your package appears severely damaged or tampered with at the time of delivery, please take photographs before opening it and contact us as soon as possible.

We recommend retaining the original packaging until the issue has been resolved.

8. Quality Complaints

Food quality can sometimes be affected by storage conditions after delivery. Customers should store products according to the instructions provided on the product packaging.

If you believe a product has a quality issue, please contact us promptly with photographs and relevant details. Our quality team may investigate the complaint before approving a replacement or refund.

9. Refund Processing

Once your refund request is approved, we will initiate the refund through the applicable payment method.

The time taken for the refund to reflect in your bank account, card, UPI account, or other payment method may vary depending on the payment gateway and financial institution.

10. Shipping Charges

Unless the issue is due to our error, such as delivery of an incorrect product, damaged product, or confirmed product defect, shipping or delivery charges may not be refundable.

Where the return or replacement is approved because of an error attributable to Namma Dry Fruits, we will determine the appropriate shipping resolution on a case-by-case basis.

11. Store Pickup Orders

For orders selected for store pickup, customers should inspect the package at the time of collection where reasonably possible.

Once a food product has been collected, opened, or consumed, returns will generally not be accepted except in cases involving a confirmed quality, safety, or product-related issue.

12. How to Request a Return, Replacement, or Refund

Please contact our customer support team with your:

Order Number:
Name:
Registered Mobile Number:
Reason for Request:
Photos/Videos:

Our team will review the request and respond with the next steps.

Contact Us

Namma Dry Fruits
A brand of Ethno Harvest India Private Limited

Email: Nammadryfruits@gmail.com

Address: 

SF No. 33, 4B2, Minda Company Road, Belagundapalli, Tamil Nadu 635114

Important Note

This Return & Refund Policy is intended for general customer use and should be read together with our Terms & Conditions, Privacy Policy, Shipping Policy, and applicable laws and regulations in India.

Namma Dry Fruits reserves the right to review each return, replacement, and refund request based on the circumstances of the case and applicable law.