Shipping policy

Shipping Policy

Brand Name: Namma Dry Fruits
Company Name: Ethno Harvest India Private Limited

Effective Date: 17/09/2026

At Namma Dry Fruits, we strive to ensure that your order reaches you safely, fresh, and on time. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are processed during our regular business days.

  • Orders are generally processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays, public holidays, or during exceptional circumstances may take additional time to process.

  • Orders may be subject to verification before dispatch.

  • Once your order has been dispatched, you will receive a shipping confirmation and tracking details, where available.

2. Delivery Time

Estimated delivery time within India is generally 2–7 business days after dispatch.

Delivery timelines may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation delays

  • Remote or non-serviceable locations

  • Unforeseen circumstances beyond our control

The delivery timeline provided at checkout or through the shipping confirmation is an estimate and is not guaranteed.

3. Shipping Locations

We currently ship orders to serviceable locations across India, subject to courier availability.

Some remote or restricted locations may not be serviceable by our delivery partners.

If your location is found to be non-serviceable after placing an order, we may contact you to arrange an alternative delivery option or process an eligible refund.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is placed.

Shipping charges may vary depending on:

  • Order value

  • Package weight

  • Delivery location

  • Delivery service selected

Any applicable free-shipping offer will be subject to the terms and conditions specified in the respective promotion.

5. Order Tracking

Once your order is dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to check the status of your shipment with the respective delivery partner.

6. Delayed Deliveries

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.

These may include:

  • Severe weather

  • Transportation disruptions

  • Courier operational issues

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Incorrect or incomplete delivery information

  • High-volume periods such as festivals and promotional sales

If your order is significantly delayed, please contact our customer support team with your order number.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete delivery address

  • PIN code

  • Mobile number

If an order is returned to us because of an incorrect or incomplete address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

8. Failed Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

If the recipient is unavailable or does not respond to the delivery partner, the shipment may be returned to the sender according to the courier's process.

Customers are requested to keep their registered phone number available during the delivery period.

9. Damaged or Tampered Packages

We take care to pack our products securely.

If you receive a package that appears severely damaged, open, leaking, or tampered with, please:

  1. Take clear photographs of the package before opening it, where possible.

  2. Inform the delivery person if appropriate.

  3. Contact Namma Dry Fruits customer support as soon as possible.

  4. Provide your order number and photographs/videos of the package and product.

Please retain the original packaging until the issue has been resolved.

For further information, please refer to our Return & Refund Policy.

10. Products Requiring Special Handling

Our products include dry fruits, nuts, seeds, snacks, and other food products.

Customers should follow the storage instructions provided on the product packaging after delivery.

Namma Dry Fruits is not responsible for deterioration caused by improper storage or handling after successful delivery.

11. Store Pickup

Where the Store Pickup option is available, customers can choose to collect their order from the selected Namma Dry Fruits store.

You will receive a "Ready for Pickup" notification once the order has been prepared.

Please carry the relevant order confirmation or order number when collecting your order.

12. Delivery Confirmation

An order may be considered delivered when the delivery partner records successful delivery at the address provided by the customer.

If you believe an order has been incorrectly marked as delivered, please contact us immediately so that we can investigate the matter with the delivery partner.

13. Contact Us

For questions regarding shipping or delivery, please contact:

Namma Dry Fruits
A brand of Ethno Harvest India Private Limited

Email: Nammadryfruits@gmail.com
Address: SF No. 33, 4B2, Minda Company Road, Belagundapalli, Tamil Nadu 635114

Please include your Order Number when contacting us regarding an existing order.

Important Note

Shipping timelines are estimates and may vary depending on the destination and circumstances affecting transportation. Nothing in this policy limits any rights available to consumers under applicable Indian laws and regulations.

Namma Dry Fruits reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page.